Job Position: Customer Service Assistant
Organization: The Bruce Trail Conservancy (BTC)
Location: Bruce Trail Conservancy Head Office
Hours: Full-time (37.5 hours per week)
Position Date: May 5, 2025 to August 29, 2025
Salary Range: $21.50/hr

The Bruce Trail Conservancy is looking for a dedicated Customer Service Assistant to join our team for the summer season. In this role, you will be the frontline representative of the organization, assisting members and Trail users while providing outstanding customer service. You will engage with visitors, answer inquiries about the Bruce Trail, handle membership sales and renewals, and assist in promoting our conservation efforts and events.

The ideal candidate is friendly, organized, and has excellent communication skills. If you are passionate about outdoor recreation and conservation and enjoy working with the public, this is a fantastic opportunity.

Key responsibilities include:

• Providing exceptional customer service to visitors and members via phone, email, and in person.
• Processing membership applications, renewals, and donations.
• Responding to inquiries about the Bruce Trail, including trail conditions, events, and conservation efforts.
• Assisting with membership and fundraising campaigns.
• Maintaining organized records and databases related to customer interactions.
• Supporting outreach initiatives and events throughout the summer.
• Assisting with administrative tasks as needed.

Requirements

• High school diploma or equivalent; post-secondary education in a related field is an asset.
• Previous experience in customer service or public-facing roles.
• Strong verbal and written communication skills.
• Ability to work independently and as part of a team.
• Proficiency with computer programs, including Microsoft Office Suite and database systems.
• Passion for outdoor recreation and environmental conservation.
• Experience with fundraising or membership programs will be considered an asset.

Deadline to apply: Please submit your resume and cover letter no later than 4 pm EST on March 21, 2025