Returns and Exchanges

Returns and exchanges can be made in person at our Head Office, or by mail. Please call 1.800.665.4453 if you wish to return, exchange or cancel an order placed online.  Returns and exchanges may be processed up to 60 days after purchase.

Directions to our Head Office for returns in person >>

Returns by Mail

Items being returned must be sent via regular Parcel Post. If you wish to track your return package, we suggest registering your package with Canada Post and they wll provide tracking instructions. Please Note: We cannot accept CODs or courier deliveries.

Mailing Address:

The Bruce Trail Conservancy
PO Box 857
Hamilton, ON
L8N 3N9