Job Position: Office Administrator (Reception)

Organization: The Bruce Trail Conservancy (BTC)
Location: 55 Head St, Suite 101, Dundas, Ontario

Start Date: Immediate
Hours: Full-Time Monday to Friday 8:30 to 4:30pm

The Bruce Trail Conservancy is seeking an outgoing, organized individual who has great customer service skills and data entry skills. The Bruce Trail Conservancy offers a collegial work environment where creativity, initiative, personal commitment to excellence and the spirit of teamwork are highly valued. This is a shared job position and duties will be shared by another staff member Monday to Wednesday.

Reporting to the Director of Organizational Resources this position is responsible for providing excellent customer service at our front desk, inputting data into our Raiser's Edge database, processing membership, donation and product orders, shipping products in a timely manner and taking on administration of the volunteer program. Reception is our first point of contact with new members, donors, volunteers and customers and as such plays a key role in work of the Bruce Trail Conservancy.


  • Greet visitors to the BTC Head office, answer phones and respond to inquiries in a timely, friendly, knowledgeable and professional manner.
  • Assist in overseeing the Bruce Trail Store, including: inventory control; assist with development of new product ideas; distribution of Bruce Trail Reference books and Calendars to retailers; preparation/update of General Store content for Bruce Trail Magazine and online; upkeep of General Store display and maintenance of the storage/stock room
  • Prepare and distribute information packages to potential and new members 
  • Process cash, cheques and credit cards for the purchase of products, memberships and donations 
  • Administration for the Volunteer program, including: processing new volunteer inquiries; creating statistics; and updating volunteer information
  • Additional support: when required support processing of the Ask; assist ecommerce; and provide vacation coverage as needed
  • This position will require extensive use our fundraising/membership database - Raiser's Edge
  • Assist with other projects as needed and assigned

Qualifications/Skills Required:

  • Excellent customer service and communication skills
  • Good organizational skills and ability to work in an open plan office environment
  • High familiarity with MS Office products
  • Experience working with Raiser's Edge would be an asset
  • Knowledge of the Bruce Trail

To apply, please submit your resume and cover letter with your salary expectations to Human Resources hr@brucetrail.org by 4pm on Wednesday October 18th attention - Jackie Randle.

NO TELEPHONE CALLS OR EMAIL INQUIRIES PLEASE Only candidates chosen for an interview will be contacted.